PropSync — Refund Policy

Last updated: September 14, 2026

IMPORTANT: This is a starting draft, not final legal advice. Before you accept real customers or real payments, have this reviewed by a qualified lawyer familiar with your jurisdiction and your customers' jurisdictions (especially since you may have US-based customers while operating from Nigeria).

1. Billing Cycle

PropSync subscriptions are billed monthly in advance. When you subscribe to a plan, you are charged for the upcoming billing period at the start of that period.

2. Non-Refundable Fees

Subscription fees are generally non-refundable once a billing period has started. This means that, except as described below, we do not provide refunds or credits for partial months, downgrades, or unused time during an active billing period.

3. Cancellation and Access Until Period End

You may cancel your subscription at any time through your account dashboard. If you cancel, you will continue to have access to the Service until the end of your current paid billing period. No partial refund will be issued for any unused portion of that period.

4. Refund Exceptions

Refunds may be considered on a case-by-case basis, at PropSync's sole discretion, for genuine service failures or billing errors. To request a refund exception, you must contact us at propsync.help@gmail.com within 14 days of the charge date, clearly describing the issue.

Approval of a refund exception is not guaranteed and will depend on the circumstances, including verification of the reported service failure or billing error.

5. Terminated Accounts

If your account is suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund of any fees already paid.

6. How to Request a Refund

To request a refund or discuss a billing issue, email us at propsync.help@gmail.com with your account details, the charge date, and a description of the issue.

7. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes constitutes acceptance of the revised Refund Policy.

8. Contact

Questions about this Refund Policy can be sent to propsync.help@gmail.com.